FAQs

Many thanks for instructing us to act on your behalf, this is the first step to purchasing your house.  Please note to cut times and make the process easier for you, we ask for documentation to be completed electronically.  If this is not for you and you would prefer the documents to be posted, or emailed to you, please let us know as soon as possible.

You will be asked to download the HS Conveyancing App.  This is where your forms will be completed including ID and the information forms required for your sale. Please do this where possible. Once downloaded, we will be able to forward documentation for you to complete through this.

Once the file has been converted on our system, we will forward a link to pay initial monies on account in the sum of £500.  These initial monies will be credited against your final invoice.  The request for payment will be forwarded by email to you and will include an invoice with a hyperlink for you to pay, or these can be forwarded to us using the account details provided by bank transfer.  Once the money is cleared on account, we will notify you.  Please note that this can take up to 3 days to clear.  As we incur costs for sending the documentation electronically, we do ask for money on account to be received before the onboarding forms are sent to you for completion.

A vital part of our agreement to act for you in your purchase, is on the understanding that you complete our electronic ID checks.  If you are unable to complete these electronically, we will require you to telephone for an appointment to attend our office with your original ID.  We will not be able to progress your file without satisfactory ID check being carried out on your file.

Please see below as to what is acceptable.  We require one document from List A and one document from List B

LIST A 

Current valid passport
Current photo card driving license
Birth Certificate
Current valid national identity card or resident’s permit

LIST B 

Current valid driving license (if not used in List A)
Utility bill dated within the last 3 months
Bank or credit card statement dated within the last 3 months

Many thanks for instructing us to act on your behalf, this is the first step to remortgaging your house.  To reduce time and make the process easier for you, we ask for documentation to be completed electronically.  If this is not for you and you would prefer the documents to be posted, or emailed to you, please let us know as soon as possible.

You will be asked to download the HS Conveyancing App. This is where your onboarding forms will be completed, which will include your ID verification and the protocol forms required for your sale. Please download this where possible.  Once the app has been downloaded, you will be able to view the documentation we have sent to you to complete.

Once the file has been converted on our system, we will forward a link to pay initial monies on account in the sum of £150.  These initial monies will be credited against your final invoice.  The request for payment will be forwarded by email to you and will include an invoice with a hyperlink for you to pay, or these can be forwarded to us using the account details provided by bank transfer.  Once the money is cleared on account, we will notify you.  Please note that this can take up to 3 days to clear.  As we incur costs for sending the documentation electronically, we do ask for money on account to be received before the onboarding forms are sent to you for completion.

A vital part of our agreement to act for you in your sale, is on the understanding that you complete our electronic ID checks.  If you are unable to complete these electronically, we will require you to telephone for an appointment to attend our office with your original ID.  We will not be able to progress your file without satisfactory ID check being carried out on your file.

Please see below as to what is acceptable.  We require one document from List A and one document from List B

List A

Current valid passport
Current photo card driving license
Birth Certificate
Current valid national identity card or resident’s permit

List B

Current valid driving license (if not used in List A)
Utility bill dated within the last 3 months
Bank or credit card statement dated within the last 3 months
Council tax bill dated within the last 12 months
Mortgage statement dated within the last 12 months
Valid UK firearms license
House or motor insurance certificate

If you do not hold documentation to satisfy the above, please contact us to discuss what other forms of ID we can accept for you.

We will send the following documents for you to complete and return:-

• Client Care Letter – You will need to read this and ensure everything is to your understanding.  There will then be a place for you to e-sign this at the bottom to accept the terms.
• Remortgage Questionnaire – Please go through this document and complete all details to the best of your ability
• Personal Information – We try to compile as much information as possible initially. This is so we have a full understanding of your situation and so we can progress without delays.

Once all forms are showing as being 100% completed, you will be able to log back into them to electronically sign them.  This completes it from your side.

Once you have completed all forms, paid your money on account, completed your ID checks, and provided us with sufficient proof of funds, your file will be reviewed to ensure that we hold everything that we need in order for your file to be handed over to the Residential Team to progress

We have provided you with a fixed fee quote on the time we believe is necessary to progress your file to completion.  If you require additional updates to those provided, there will be additional costs for this.  We are happy for you to keep in touch and are not discouraging you from contacting us but do ask that this is kept to a minimum as we have invested a lot of time to produce a system that does update you when we work on the file, by app, email and text.

If you need to attend the office, then you must first telephone in advance to make an appointment.  There may be an additional charge if you do attend without this being pre-arranged.

We have a zero-tolerance policy in place to protect our staff.  If we deem that you are in anyway abusive or disrespectful to any of our staff, we reserve the right to terminate our instruction and bill you for any work and disbursements carried out on your file in line with the client care letter.

We are here to help and will do everything possible to assist you throughout your transaction when the above is abided by.

Many thanks for instructing us to act on your behalf, this is the first step to selling your house.  To reduce time and make the process easier for you, we ask for documentation to be completed electronically.  If this is not for you and you would prefer the documents to be posted, or emailed to you, please let us know as soon as possible.

You will be asked to download the HS Conveyancing App.  This is where your onboarding forms will be completed, which will include your ID verification and the protocol forms required for your sale.  Please download this where possible.  Once the app has been downloaded, you will be able to view the documentation we have sent to you to complete.

Once the file has been converted on our system, we will forward a link to pay initial monies on account in the sum of £250.  These initial monies will be credited against your final invoice.  The request for payment will be forwarded by email to you and will include an invoice with a hyperlink for you to pay, or these can be forwarded to us using the account details provided by bank transfer.  Once the money is cleared on account, we will notify you.  Please note that this can take up to 3 days to clear.  As we incur costs for sending the documentation electronically, we do ask for money on account to be received before the onboarding forms are sent to you for completion.

A vital part of our agreement to act for you in your sale, is on the understanding that you complete our electronic ID checks.  If you are unable to complete these electronically, we will require you to telephone for an appointment to attend our office with your original ID.  We will not be able to progress your file without satisfactory ID check being carried out on your file.

Please see below as to what is acceptable.  We require one document from List A and one document from List B

List A

Current valid passport

Current photo card driving license

Birth Certificate

Current valid national identity card or resident’s permit

List B

Current valid driving license (if not used in List A)

Utility bill dated within the last 3 months

Bank or credit card statement dated within the last 3 months

Council tax bill dated within the last 12 months

Mortgage statement dated within the last 12 months

Valid UK firearms license

House or motor insurance certificate

If you do not hold documentation to satisfy the above, please contact us to discuss what other forms of ID we can accept for you.

We will send the following documents for you to complete and return:-

• Client Care Letter – You will need to read this and ensure everything is to your understanding.  You will be requested to e-sign this at the end to accept the terms.
• Seller Questionnaire – Please review this document and complete all questions to the best of your ability
• Personal Information – We try to compile as much information as possible initially, this is so we have a full understanding of your situation and can progress your transaction without delays.
• Property Information Form – This is a compulsory form which forms part of the contract pack.  Please complete this to the best of your knowledge as the buyer will rely on this in good faith and may have a claim for misrepresentation should you either deliberately input incorrect details or withhold information regarding the property.  That said, if you genuinely do not know the answer to the question, please do answer “Not Known” If you have any documents mentioned within this form, please provide these to us as soon as possible as this will reduce the amount of enquiries received from your buyer’s solicitors
• Fixtures Fittings & Contents Form – This also forms part of the contract pack and is used to provide the buyer with a detailed list of what is being left at the property on completion of the sale.  Again, please complete this carefully and ensure that it is correct.  If you intend to leave any items which are not included within the form, please provide us with a list of these so that it can be agreed with the buyer.  If you require payment for any items, this will need to be agreed with your buyer.  If extras are agreed, this will be reflected in the Contract as amount paid for Contents.
• If your property is leasehold, there will be a Leasehold Information Form to complete to provide more details regarding your lease and the management of your property.  Please note that this form will be in addition to a management pack from your management company or landlord which will be an essential requirement of selling a leasehold property.  The costs of acquiring this is usually around £250-£350.  This is in addition to the quote provided by us and is payable to the landlord / management company or both.

Once all forms are showing as being 100% completed, you will be able to log back into your app and electronically sign each document.  This completes it from your side.

Once you have completed all forms, paid your initial money on account and completed your ID checks, your file will be reviewed to ensure that we hold everything that we need in order for your file to be handed over to the Residential Team to progress and issue Contract Documentation.

We have provided you with a fixed fee quote on the time we believe is necessary to progress your file to completion.  If you require additional updates to those provided, there will be additional costs for this.  We are happy for you to keep in touch and are not discouraging you from contacting us but do ask that this is kept to a minimum as we have invested a lot of time to produce a system that does update you when we work on the file, by your app, email and text.

If you need to attend the office, then you must first telephone in advance to make an appointment.  There may be an additional charge if you do attend without this being pre-arranged.

We have a zero-tolerance policy in place to protect our staff.  If we deem that you are in anyway abusive or disrespectful to any of our staff, we reserve the right to terminate our instruction and bill you for any work and disbursements carried out on your file in line with the client care letter.

We are here to help and will do everything possible to assist you throughout your transaction, when the above is abided by.

Many thanks for instructing us to act on your behalf, this is the first step to transferring the ownership for your house.  To reduce times and make the process easier for you, we ask for documentation to be completed electronically.  If this is not for you and you would prefer the documents to be posted, or emailed to you, please let us know as soon as possible.

You will be asked to download the HS Conveyancing App.  This is where your onboarding forms will be completed, which will include your ID verification and the protocol forms required for your sale.  Please download this where possible.  Once the app has been downloaded, you will be able to view the documentation we have sent to you to complete.

Once the file has been converted on our system, we will forward a link to pay initial monies on account in the sum of £150.  These initial monies will be credited against your final invoice.  The request for payment will be forwarded by email to you and will include an invoice with a hyperlink for you to pay, or these can be forwarded to us using the account details provided by bank transfer.  Once the money is cleared on account, we will notify you.  Please note that this can take up to 3 days to clear.  As we incur costs for sending the documentation electronically, we do ask for money on account to be received before the onboarding forms are sent to you for completion.

A vital part of our agreement to act for you in your transfer, is on the understanding that you complete our electronic ID checks.  If you are unable to complete these electronically, we will require you to telephone for an appointment to attend our office with your original ID.  We will not be able to progress your file without satisfactory ID checks being carried out on your file.

Please see below as to what is acceptable.  We require one document from List A and one document from List B

List A

Current valid passport
Current photo card driving license
Birth Certificate
Current valid national identity card or resident’s permit

List B

Current valid driving license (if not used in List A)
Utility bill dated within the last 3 months
Bank or credit card statement dated within the last 3 months
Council tax bill dated within the last 12 months
Mortgage statement dated within the last 12 months
Valid UK firearms license
House or motor insurance certificate

If you do not hold documentation to satisfy the above, please contact us to discuss what other forms of ID we can accept for you.

We will send the following documents for you to complete and return:-

• Client Care Letter – You will need to read this and ensure everything is to your understanding.  There will then be a place for you to e-sign this at the bottom to accept the terms.
• Transfer of Equity Questionnaire – Please go through this document and complete all details to the best of your ability
• Personal Information – We try to compile as much information as possible initially. This is so we have a full understanding of your situation and so we can progress without delays.

Once all forms are showing as being 100% completed, you will be able to log back into them to electronically sign them.  This completes it from your side.

If you have a mortgage currently on the property, they will have to consent to the transfer of the property if you are not taking out a new mortgage.  Please arrange to do this as soon as possible to prevent any delays.  This will include any Homes and Community Charges, or secured loans.

If you have a mortgage on the property, but are taking out a new one to repay this, you do not need to get your current mortgage lender’s consent to the transfer as we will repay and remove this mortgage on completion of the remortgage and transfer of equity.

Once you have completed all forms, paid your money on account, completed your ID checks, and provided us with sufficient proof of funds, your file will be reviewed to ensure that we hold everything that we need in order for your file to be handed over to the Residential Team to progress.

We have provided you with a fixed fee quote on the time we believe is necessary to progress your file to completion.  If you require additional updates to those provided, there will be additional costs for this.  We are happy for you to keep in touch and are not discouraging you from contacting us but do ask that this is kept to a minimum as we have invested a lot of time to produce a system that does update you when we work on the file, by app, email and text.

If you need to attend the office, then you must first telephone in advance to make an appointment.  There may be an additional charge if you do attend without this being pre-arranged.

We have a zero-tolerance policy in place to protect our staff.  If we deem that you are in anyway abusive or disrespectful to any of our staff, we reserve the right to terminate our instruction and bill you for any work and disbursements carried out on your file in line with the client care letter.

We are here to help and will do everything possible to assist you throughout your transaction when the above is abided by.